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🚗 Transportation Guide

DiDi Chuxing: China’s Leading Ride-Hailing App for Travelers

Official Step-by-Step Illustrated Guide with Screenshots and Multi-Language PDFs

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📱 Official App Downloads

✨ Overview & Essential Brief: DiDi is China’s leading ride-hailing app essential for foreign visitors and expats. Its core services include affordable express cars, regular licensed taxis and premium vehicles for airport transfers and business travel. The app has a complete English interface and accepts international credit cards, so overseas users can register easily without a Chinese bank account. Before pickup, passengers view the driver’s real-time location, vehicle info and fixed pre-calculated fares to avoid unreasonable charges. Built-in instant translation helps communicate with drivers smoothly, and the safety feature allows sharing trip routes and emergency calls for protection. Besides city rides, DiDi also offers intercity car service between nearby cities. With reliable service covering most Chinese cities and 24-hour English customer support, it has become the most convenient daily transport tool for foreigners moving around China’s cities.
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Key Feature: DiDi offers a complete English interface and accepts international credit cards. No Chinese bank account needed. Includes built-in instant translation for driver communication.

📘 (1) Download and Registration

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Download & Install DiDi

Search for “DiDi” in the app store, download and install it.

2

Registration Process

Open the APP, choose to use it in mainland China or Hong Kong, enter your phone number, receive and fill in the SMS verification code, check the “User Service Agreement” and “Privacy Policy” boxes, and complete the registration. Supports linking WeChat and Alipay accounts for quick login, no need to register again.

Login method: After successful registration, you can log in using your mobile number, SMS verification code, or via WeChat/Alipay quick login.

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Pro Tip: International phone numbers are supported for registration. WeChat or Alipay quick login is the fastest way to get started if you already have these apps installed.

📍 (2) Core Functions – Basic Ride-Hailing

1

Location & Pickup Point Setting

After logging in, the system automatically prompts ‘Enable Location Permissions.’ Once allowed, it accurately obtains the current location as the default pickup point. You can manually drag the ‘car’ icon on the map to adjust the pickup point (such as at the entrance of a residential community or the lobby of an office building), or enter a specific address (such as ‘Building 3, XX Community’) for precise location to avoid drivers having difficulty finding the way.

Destination Precise Search: Enter the destination in the top input box on the homepage, supporting fuzzy search (such as ‘Shenzhen North High-Speed Railway Station’, ‘ZhongGuanCun Subway Station’), and Pinyin initial search (such as ‘SZ’ corresponding to ‘Shenzhen’). The system automatically recommends popular locations and historical destinations. Clicking ‘Favorite’ allows you to add frequently used destinations (such as company, home) to ‘My Favorites’, so you can select them directly next time without re-entering.

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Pro Tip: Save your hotel, office, and frequently visited locations as favorites for one-click selection on future rides.

2

Vehicle Selection & Cost Viewing

Vehicle Categories: By default, show Express (economical), Premium (comfortable / business), Taxi (metered offline, online booking). Some cities support high-end options such as Luxury Cars and Limo Express.

Vehicle Selection

Cost details: After selecting the vehicle model, the page shows the estimated cost (including mileage fee, duration fee, starting fee, fuel surcharge, etc.), estimated arrival time (ETA), and driver distance. Intercity orders will also display estimated amounts for tolls, highway fees, and other charges.

Cost
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Cost Tip: Fares are pre-calculated and fixed before booking — no surprises. The price shown is what you’ll pay, even if there’s traffic.

3

Order Initiation and Tracking

After confirming the car model and cost, click ‘Call Express / Private Car’ to initiate the order, and the system will automatically match a nearby driver. Once the order is generated, the page displays the driver’s name, avatar, car model, license plate number, and real-time vehicle location, supporting ‘voice calls’ and ‘text communication’ to contact the driver (hiding the real phone number to protect privacy). You can also use the ‘Share Trip’ feature to share the order information (real-time location, estimated arrival time) with friends/family to ensure travel safety.

Order Tracking

Boarding Confirmation: After the driver arrives, verify that the license plate number and vehicle model are correct, then get on the car and confirm the last four digits of the phone number with your mobile phone.

Payment Process: After arriving at the destination, the driver ends the trip, and the system generates the final fare. Payment methods supported include WeChat Pay, Alipay, bank cards, Didi balance, etc. By default, payment is automatically deducted (you can turn off automatic deduction in “Settings – Payment Settings”). After payment is completed, you can give the driver a star rating (1-5 stars) for service attitude, driving skills, vehicle cleanliness, etc., and write a review or upload photos as feedback.

Free Cancellation: Canceling the order before the driver accepts it incurs no penalty. Some vehicle types (such as Hitch) support free cancellation within 30 minutes after the driver accepts the order.

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Important Safety Notice: Always verify the license plate number and vehicle model before getting in. Share your trip with a friend for added safety.

📅 (2) Core Functions – Ride Reservation & Order Management

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Ride Reservation

Click “Reserve” on the homepage, select the departure date and specific time (accurate to the minute), enter the destination and car type, then submit the order. The system will match a driver in advance to ensure arrival at the pickup point at the reserved time, suitable for time-sensitive situations such as catching a flight or high-speed train.

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Pro Tip: For early morning airport trips or high-speed train departures, book your ride the night before to ensure a driver is available at your desired time.

5

Order Management

Go to ‘My – Trips’ to view all orders (pending payment, completed, canceled). Click on order details to view trip route, cost details, and invoice application entry. Support ‘Trip Complaints’ (such as driver taking a detour, poor service attitude), and ‘Lost Item Recovery’ (contact the driver or customer service for assistance in finding the item).

Order Management
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Lost Item Tip: If you leave something in a DiDi, use the “Lost Item Recovery” feature immediately. DiDi has one of the best lost-and-found systems among ride-hailing apps.

✅ Quick Summary

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Why Choose DiDi?

✅ Full English Interface: Easy to navigate for international users.

✅ International Credit Cards: No Chinese bank account needed.

✅ Fixed Pre-Calculated Fares: No surprises — price is confirmed before booking.

✅ Built-in Translation: Instant translation for driver communication.

✅ Safety Features: Share trip routes and emergency calls.

✅ Ride Reservation: Book in advance for time-sensitive travel.

✅ 24/7 English Support: Round-the-clock customer service.

✅ Intercity Service: Travel between nearby cities.

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Important Notice: Always confirm the license plate number and driver details before getting in. Use the “Share Trip” feature to let friends track your journey.

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