contact
Questions about the app, a correction to suggest on a guide, or a partnership inquiry — here’s how to reach the ICHINGO team.
🚨 In an active emergency in China? Don’t wait on an email reply — go straight to the Emergency Kit for the police (110), ambulance (120) and tourist hotline (12301) numbers, or call them directly.
Reach Us Directly
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Office
6708B, 67F, SEG Plaza,
FuTian District, Shenzhen, China
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Social & Messaging
Telegram, Instagram, WhatsApp, WeChat, TikTok & YouTube — links in the footer below.
What We Can Help With
- Something in a guide is outdated or doesn’t match what you experienced in-country
- A bug or broken step in Trip Mode, the currency tool, or another feature
- Account, login or email-verification issues
- Press, partnership or business inquiries
- Anything covered in our FAQ that you’d like clarified further
Before You Write In
For visa and entry questions specifically, please note that ICHINGO is an independent travel guide, not a government body or visa agency — we can point you to the right official resource, but the authoritative answer always comes from your nearest Chinese embassy or consulate. See our FAQ for the most common questions we already have answers for.