خطوط ساخنة للطوارئ والمساعدة في الصين
تُقسّم الصين الطوارئ حسب الخدمة — لا يوجد رقم 911/112 واحد. إذا كنت تشك، اتصل بالرقم 110؛ يمكن للموظفين إعادة توجيهك.
Police
Crime, theft, disputes, or anything requiring law enforcement. If you're not sure which number to call, call this one — operators can redirect you.
110
📞 اتصل بـ 110 الآنMedical Ambulance
For medical emergencies requiring hospital dispatch. State your location clearly — a translation app or help from a bystander matters here.
120
📞 اتصل بـ 120 الآنFire Department
Fire, gas leaks, or structural rescue. Use stairs, never the elevator, during a building fire.
119
📞 اتصل بـ 119 الآنTraffic Accident Police
For any road traffic accident, as a driver, passenger, or pedestrian. Don't move vehicles before police arrive unless they're blocking traffic.
122
📞 اتصل بـ 122 الآنNational Anti-Fraud Hotline
For suspicious calls, digital/QR-code scams, or phishing attempts. Not for active emergencies — call 110 first, then 96110 to follow up. Some cities only staff it during business hours.
96110
📞 اتصل بـ 96110 الآنConsumer Complaint Platform
Overcharging, refused refunds, fake goods, or any consumer dispute with a business (run by the State Administration for Market Regulation).
12315
📞 اتصل بـ 12315 الآنNational Tourism Complaint Hotline
Tourist-specific disputes: travel agencies, hotels, tour guides, and forced-shopping tour scams.
12301
📞 اتصل بـ 12301 الآنGovernment Public Service Line
Non-emergency government hotline. Operators route you to whichever local department can actually help — useful when you're not sure who to call.
12345
📞 اتصل بـ 12345 الآنNational Immigration Service
Official National Immigration Administration service for entry, exit, visa, stay, and lost-document procedure questions. This is guidance, not emergency dispatch.
12367
📞 اتصل بـ 12367 الآنما يجب قولك عند الاتصال
المسؤولون يجيبون باللغة المندارية — دعم اللغة الإنجليزية غير منتظم خارج مراكز الاتصال الكبيرة. أكثر خطوة مفيدة في حالة طارئة هي الحصول على شخص محلي قريب لإجراء المكالمة نيابةً عنك. إذا كنت بحاجة للاتصال بنفسك، ابدأ بمكانك، ثم وصف حالتك:
نصيحة: يقرأ المتحدثون الصينيون الرقم "1" في أرقام الهواتف باسم "yāo"، وليس "yī" — لذلك يُنطق 110 كـ "yāo-yāo-líng".
🏛 سفارتك في بكين
أرقام مكتب الاتصال بالسفارة في بكين مذكورة — معظمها يحتوي على توجيهات للطوارئ خارج ساعات العمل. لم تجد بلادك مذكورة، أو أنك متجه إلى مدينة بها قنصلية خاصة؟ تأكد من الرقم الحالي على الموقع الرسمي لسفارتك قبل السفر.
⚠️ الاحتيالات السياحية الشائعة وكيفية تجنبها
كيف يعمل الأمر: A friendly, English-speaking young "student" strikes up conversation on a tourist street, wanting to practice English or invite you to a "traditional" tea ceremony or art exhibition. They lead you to a hidden tea house or bar, order an expensive tasting flight, and present a forced bill for several thousand RMB (often 2,000–10,000 RMB), sometimes with someone blocking the door.
كيفية التجنّب: Politely decline unsolicited invitations from strangers who approach YOU on the street — genuine locals rarely do this. If you want a real tea ceremony, book one independently through your hotel.
إذا استُهدفتم: Demand an itemized receipt, don't hand over your card, and say "call the police" (报警 bàojǐng) or dial 110 visibly — operators often back down once police are mentioned. Chinese police take this scam seriously and frequently force refunds.
كيف يعمل الأمر: Someone in the arrival hall (sometimes dressed to look official) asks "Taxi? Where you go?", bypassing the official taxi queue and leading you to an unmarked private car that charges 3–5x the meter rate, or won't open the trunk until you pay extra.
كيفية التجنّب: Always follow the official "Taxi Queue" (出租车) signage, or order a car through Didi inside Alipay/WeChat before you even reach the exit. Never follow anyone who approaches you first.
إذا استُهدفتم: Refuse to get in. If you're already inside and being overcharged, photograph the license plate and refuse to pay in cash before calling 110.
كيف يعمل الأمر: Someone in robes approaches, presses a "blessed" charm or bracelet into your hand, then demands a "donation" — often insisting on a specific, inflated amount once you're holding it.
كيفية التجنّب: Genuine monks don't solicit donations from tourists on the street. Don't accept anything handed to you; if something is pressed into your hand, put it down and walk away without engaging.
إذا استُهدفتم: You're not obligated to pay for anything you didn't ask for. Say "不要" (bù yào — "don't want") firmly and keep moving; if someone becomes aggressive, head toward a shop or security guard.
كيف يعمل الأمر: A driver quotes a cheap price (e.g. ¥20–50) for a ride or "hutong tour," then afterward claims the price was per-minute or per-person, demanding several times more — sometimes stopping in a quiet spot to pressure you.
كيفية التجنّب: Agree on the TOTAL price in writing (or typed in a translation app) before getting in, or skip rickshaws entirely and explore on foot or by rental bike.
إذا استُهدفتم: Leave the originally agreed cash on the seat and calmly walk away rather than arguing. If blocked or threatened, call 110.
كيف يعمل الأمر: People dressed to resemble transit staff direct you to an unofficial coach advertised as a "special" or "VIP" shuttle. It charges inflated fares, adds unscheduled shopping stops at jade/silk/cloisonné shops, and may drop you at a lesser section of the site than advertised.
كيفية التجنّب: Use the official public bus (e.g. Bus 877 from Deshengmen for Badaling) or book tickets through an authorized platform. Ignore anyone who approaches you before you reach the official ticket counter.
إذا استُهدفتم: If already on a shopping-detour tour, you're not obligated to buy anything — decline firmly and repeatedly; report the operator via 12301 afterward.
كيف يعمل الأمر: A stranger asks you to scan a QR code for a "survey," a "free gift," or "Wi-Fi access." The code opens a phishing page or an unauthorized payment request.
كيفية التجنّب: Never scan a QR code handed to you by a stranger. Only scan codes at legitimate businesses when you're actually paying for something you chose.
إذا استُهدفتم: If you scanned something suspicious and entered payment info, immediately open Alipay/WeChat Pay security settings to check for unauthorized transactions, and call 96110.
كيف يعمل الأمر: When you pay with a 100 RMB note, the vendor swaps it under the counter for a fake bill and claims your note was counterfeit — you lose the real note and get handed a fake one back.
كيفية التجنّب: Pay with Alipay or WeChat Pay QR codes wherever possible; digital payment is fully immune to this scam and is now the overwhelming norm in China anyway.
إذا استُهدفتم: If you must pay cash, examine notes closely before handing them over and count change in front of the vendor.
المنظور: الجرائم العنيفة ضد الزوّار الأجانب نادرة في الصين. والخطر الحقيقي هو فرض رسوم زائدة أو خدعة احتيالية في منطقة سياحية مزدحمة — وهي مزعجة لكن يمكن التعافي منها. نزّلوا التطبيق الرسمي "المركز الوطني لمكافحة الاحتيال" (دولة تشيانغ تشونغ شين) للحصول على تنبيهات فورية حول عمليات الاحتيال.