خطوط تماس اضطراری و کمک در چین
چین اضطرارها را بر اساس خدمات تقسیم می‌کند — هیچ شماره 911/112 واحدی وجود ندارد. اگر شک دارید، شماره 110 را بزنید؛ کارکنان می‌توانند شما را به سمت مناسب هدایت کنند.
Police
Crime, theft, disputes, or anything requiring law enforcement. If you're not sure which number to call, call this one — operators can redirect you.
110
📞 شماره 110 را فوراً بزنیدMedical Ambulance
For medical emergencies requiring hospital dispatch. State your location clearly — a translation app or help from a bystander matters here.
120
📞 شماره 120 را فوراً بزنیدFire Department
Fire, gas leaks, or structural rescue. Use stairs, never the elevator, during a building fire.
119
📞 شماره 119 را فوراً بزنیدTraffic Accident Police
For any road traffic accident, as a driver, passenger, or pedestrian. Don't move vehicles before police arrive unless they're blocking traffic.
122
📞 شماره 122 را فوراً بزنیدNational Anti-Fraud Hotline
For suspicious calls, digital/QR-code scams, or phishing attempts. Not for active emergencies — call 110 first, then 96110 to follow up. Some cities only staff it during business hours.
96110
📞 شماره 96110 را فوراً بزنیدConsumer Complaint Platform
Overcharging, refused refunds, fake goods, or any consumer dispute with a business (run by the State Administration for Market Regulation).
12315
📞 شماره 12315 را فوراً بزنیدNational Tourism Complaint Hotline
Tourist-specific disputes: travel agencies, hotels, tour guides, and forced-shopping tour scams.
12301
📞 شماره 12301 را فوراً بزنیدGovernment Public Service Line
Non-emergency government hotline. Operators route you to whichever local department can actually help — useful when you're not sure who to call.
12345
📞 شماره 12345 را فوراً بزنیدNational Immigration Service
Official National Immigration Administration service for entry, exit, visa, stay, and lost-document procedure questions. This is guidance, not emergency dispatch.
12367
📞 شماره 12367 را فوراً بزنیدچه چیزی باید وقتی که تماس بزنید بگویید
کارکنان پاسخ می‌دهند به زبان ماندرين — حمایت از زبان انگلیسی ناهمگون است مراکز تماس شهرهای بزرگ. مهم‌ترین حرکت در یک اضطرار واقعی این است که یک محلی نزدیک به تماس بزند. اگر شما مجبور به تماس خود باشید، ابتدا مکان خود را بگویید، سپس وضعیت خود:
نکته: چینی‌ها عدد "1" در شماره‌های تلفن را به عنوان "yāo" می‌خوانند، نه "yī" — بنابراین 110 به صورت "yāo-yāo-líng" خوانده می‌شود.
🏛 سفارت شما در پکن
شماره‌های گزینش سفارت پکن نمایش داده شده است — بیشتر آنها روش اضطراری بعد از ساعات کاری دارند. اگر کشور شما در لیست نیست یا به شهری می‌روید که کنسولگری دارد؟ قبل از سفر شماره فعلی را روی سایت رسمی سفارت خود تأیید کنید.
⚠️ کلاهبرداری‌های رایج گردشگران و نحوه پیشگیری از آنها
نحوه کارکرد: A friendly, English-speaking young "student" strikes up conversation on a tourist street, wanting to practice English or invite you to a "traditional" tea ceremony or art exhibition. They lead you to a hidden tea house or bar, order an expensive tasting flight, and present a forced bill for several thousand RMB (often 2,000–10,000 RMB), sometimes with someone blocking the door.
نحوه پیشگیری: Politely decline unsolicited invitations from strangers who approach YOU on the street — genuine locals rarely do this. If you want a real tea ceremony, book one independently through your hotel.
در صورت هدف قرار گرفتن: Demand an itemized receipt, don't hand over your card, and say "call the police" (报警 bàojǐng) or dial 110 visibly — operators often back down once police are mentioned. Chinese police take this scam seriously and frequently force refunds.
نحوه کارکرد: Someone in the arrival hall (sometimes dressed to look official) asks "Taxi? Where you go?", bypassing the official taxi queue and leading you to an unmarked private car that charges 3–5x the meter rate, or won't open the trunk until you pay extra.
نحوه پیشگیری: Always follow the official "Taxi Queue" (出租车) signage, or order a car through Didi inside Alipay/WeChat before you even reach the exit. Never follow anyone who approaches you first.
در صورت هدف قرار گرفتن: Refuse to get in. If you're already inside and being overcharged, photograph the license plate and refuse to pay in cash before calling 110.
نحوه کارکرد: کسی که لباس‌های بلند پوشیده به سمت شما می‌آید، یک طلسم یا دستبند «مبارک» را به زور در دست شما فشار می‌دهد و سپس از شما «اهدا» می‌خواهد — اغلب با اصرار بر مبلغی خاص و مبالغه‌آمیز پس از اینکه آن را در دست گرفته‌اید.
نحوه پیشگیری: Genuine monks don't solicit donations from tourists on the street. Don't accept anything handed to you; if something is pressed into your hand, put it down and walk away without engaging.
در صورت هدف قرار گرفتن: You're not obligated to pay for anything you didn't ask for. Say "不要" (bù yào — "don't want") firmly and keep moving; if someone becomes aggressive, head toward a shop or security guard.
نحوه کارکرد: A driver quotes a cheap price (e.g. ¥20–50) for a ride or "hutong tour," then afterward claims the price was per-minute or per-person, demanding several times more — sometimes stopping in a quiet spot to pressure you.
نحوه پیشگیری: Agree on the TOTAL price in writing (or typed in a translation app) before getting in, or skip rickshaws entirely and explore on foot or by rental bike.
در صورت هدف قرار گرفتن: Leave the originally agreed cash on the seat and calmly walk away rather than arguing. If blocked or threatened, call 110.
نحوه کارکرد: People dressed to resemble transit staff direct you to an unofficial coach advertised as a "special" or "VIP" shuttle. It charges inflated fares, adds unscheduled shopping stops at jade/silk/cloisonné shops, and may drop you at a lesser section of the site than advertised.
نحوه پیشگیری: Use the official public bus (e.g. Bus 877 from Deshengmen for Badaling) or book tickets through an authorized platform. Ignore anyone who approaches you before you reach the official ticket counter.
در صورت هدف قرار گرفتن: If already on a shopping-detour tour, you're not obligated to buy anything — decline firmly and repeatedly; report the operator via 12301 afterward.
نحوه کارکرد: A stranger asks you to scan a QR code for a "survey," a "free gift," or "Wi-Fi access." The code opens a phishing page or an unauthorized payment request.
نحوه پیشگیری: Never scan a QR code handed to you by a stranger. Only scan codes at legitimate businesses when you're actually paying for something you chose.
در صورت هدف قرار گرفتن: If you scanned something suspicious and entered payment info, immediately open Alipay/WeChat Pay security settings to check for unauthorized transactions, and call 96110.
نحوه کارکرد: When you pay with a 100 RMB note, the vendor swaps it under the counter for a fake bill and claims your note was counterfeit — you lose the real note and get handed a fake one back.
نحوه پیشگیری: Pay with Alipay or WeChat Pay QR codes wherever possible; digital payment is fully immune to this scam and is now the overwhelming norm in China anyway.
در صورت هدف قرار گرفتن: If you must pay cash, examine notes closely before handing them over and count change in front of the vendor.
نکته مهم: جرایم خشونت‌آمیز علیه بازدیدکنندگان خارجی در چین بسیار نادر است. خطر واقعی‌تر، صرفه‌جویی غیرمنصفانه یا کلاهبرداری اعتماد در مناطق شلوغ گردشگری است — اگرچه آزاردهنده است، اما قابل جبران است. برای دریافت هشدارهای لحظه‌ای درباره کلاهبرداری‌ها، اپلیکیشن رسمی «مرکز ملی مبارزه با کلاهبرداری» (国家反诈中心) را دانلود کنید.