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Emergency help · China

Get the right help, without the guesswork.

Choose what happened and act quickly. Core numbers work nationwide; language support varies by city.

Choose an emergency number
01

Numéros d'urgence et de secours en Chine

La Chine classe les urgences par service : il n'existe pas de numéro unique comme le 911 ou le 112. Si vous hésitez, composez le 110 ; les opérateurs peuvent vous rediriger.

When calling, give these three things first:1 · Exact location2 · What happened3 · Your callback number
24/7 · free · English support inconsistent outside major cities 报警电话

Police

Bàojǐng Diànhuà

Crime, theft, disputes, or anything requiring law enforcement. If you're not sure which number to call, call this one — operators can redirect you.

110

📞 Appelez 110 maintenant
24/7 · free 医疗急救

Medical Ambulance

Yīliáo Jíjiù

For medical emergencies requiring hospital dispatch. State your location clearly — a translation app or help from a bystander matters here.

120

📞 Appelez 120 maintenant
24/7 · free 火警电话

Fire Department

Huǒjǐng Diànhuà

Fire, gas leaks, or structural rescue. Use stairs, never the elevator, during a building fire.

119

📞 Appelez 119 maintenant
24/7 · free 交通事故报警

Traffic Accident Police

Jiāotōng Shìgù Bàojǐng

For any road traffic accident, as a driver, passenger, or pedestrian. Don't move vehicles before police arrive unless they're blocking traffic.

122

📞 Appelez 122 maintenant
Varies by city (often 9AM–5PM weekdays) 国家反诈中心

National Anti-Fraud Hotline

Guójiā Fǎnzhà Zhōngxīn

For suspicious calls, digital/QR-code scams, or phishing attempts. Not for active emergencies — call 110 first, then 96110 to follow up. Some cities only staff it during business hours.

96110

📞 Appelez 96110 maintenant
Business hours, varies by city 全国12315平台

Consumer Complaint Platform

Quánguó Yīèrsānyīwǔ Píngtái

Overcharging, refused refunds, fake goods, or any consumer dispute with a business (run by the State Administration for Market Regulation).

12315

📞 Appelez 12315 maintenant
8:00 AM – 10:00 PM 全国旅游投诉热线

National Tourism Complaint Hotline

Quánguó Lǚyóu Tóusù Rèxiàn

Tourist-specific disputes: travel agencies, hotels, tour guides, and forced-shopping tour scams.

12301

📞 Appelez 12301 maintenant
24/7 in most cities 政务服务便民热线

Government Public Service Line

Zhèngwù Fúwù Biànmín Rèxiàn

Non-emergency government hotline. Operators route you to whichever local department can actually help — useful when you're not sure who to call.

12345

📞 Appelez 12345 maintenant
24/7 immigration policy service 移民管理服务平台

National Immigration Service

Yímín Guǎnlǐ Fúwù Píngtái

Official National Immigration Administration service for entry, exit, visa, stay, and lost-document procedure questions. This is guidance, not emergency dispatch.

12367

📞 Appelez 12367 maintenant
02

Ce que vous devez dire lorsque vous appelez

Les opérateurs répondent en mandarin - le soutien en anglais est inconstant en dehors des centres d'appel des grandes villes. La mesure la plus utile en cas d'urgence réelle est de faire appel à une personne locale pour effectuer l'appel à votre place. Si vous devez appeler vous-même, commencez par indiquer votre localisation, puis décrivez votre situation :

J'ai besoin d'aide / en cas d'urgence我需要帮助 (Wǒ xūyào bāngzhù)
Je suis à / mon emplacement est我在这里 (Wǒ zài zhèlǐ) — ensuite montrez l'adresse sur votre application de carte
Quelqu'un est blessé有人受伤了 (Yǒurén shòushāng le)
Veuillez appeler la police请报警 (Qǐng bàojǐng)

Conseil : les locuteurs chinois prononcent le chiffre « 1 » dans les numéros de téléphone comme « yāo », et non comme « yī » — donc 110 se prononce « yāo-yāo-líng ».

Procédure étape par étape

Avez-vous perdu votre passeport en Chine ?

Ne paniquez pas ! Suivez la procédure officielle en 4 étapes pour obtenir un rapport de perte de police, un document de voyage d'urgence et votre visa de sortie.

🏛 Votre ambassade à Pékin

Important : Le numéro d'urgence « 12308 » de la Chine est la ligne du ministère des Affaires étrangères pour les citoyens chinois à l'étranger — il ne s'agit pas pour les touristes étrangers présents en Chine. Pour obtenir un aide consulaire (passeport perdu, arrestation, hospitalisation), contactez directement l'ambassade ou le consulat de votre pays.

Numéros de l'ambassade à Pékin affichés — la plupart disposent d'un routage d'urgence en dehors des heures d'ouverture. Votre pays n'est pas listé, ou vous allez dans une ville qui dispose de son propre consulat ? Confirmez le numéro actuel sur le site officiel de votre ambassade avant de voyager.

⚠️ Arnaques courantes aux touristes et comment les éviter

Comment ça marche : A friendly, English-speaking young "student" strikes up conversation on a tourist street, wanting to practice English or invite you to a "traditional" tea ceremony or art exhibition. They lead you to a hidden tea house or bar, order an expensive tasting flight, and present a forced bill for several thousand RMB (often 2,000–10,000 RMB), sometimes with someone blocking the door.

Comment l'éviter : Politely decline unsolicited invitations from strangers who approach YOU on the street — genuine locals rarely do this. If you want a real tea ceremony, book one independently through your hotel.

Si vous êtes ciblé : Demand an itemized receipt, don't hand over your card, and say "call the police" (报警 bàojǐng) or dial 110 visibly — operators often back down once police are mentioned. Chinese police take this scam seriously and frequently force refunds.

Comment ça marche : Someone in the arrival hall (sometimes dressed to look official) asks "Taxi? Where you go?", bypassing the official taxi queue and leading you to an unmarked private car that charges 3–5x the meter rate, or won't open the trunk until you pay extra.

Comment l'éviter : Always follow the official "Taxi Queue" (出租车) signage, or order a car through Didi inside Alipay/WeChat before you even reach the exit. Never follow anyone who approaches you first.

Si vous êtes ciblé : Refuse to get in. If you're already inside and being overcharged, photograph the license plate and refuse to pay in cash before calling 110.

Comment ça marche : Someone in robes approaches, presses a "blessed" charm or bracelet into your hand, then demands a "donation" — often insisting on a specific, inflated amount once you're holding it.

Comment l'éviter : Genuine monks don't solicit donations from tourists on the street. Don't accept anything handed to you; if something is pressed into your hand, put it down and walk away without engaging.

Si vous êtes ciblé : You're not obligated to pay for anything you didn't ask for. Say "不要" (bù yào — "don't want") firmly and keep moving; if someone becomes aggressive, head toward a shop or security guard.

Comment ça marche : A driver quotes a cheap price (e.g. ¥20–50) for a ride or "hutong tour," then afterward claims the price was per-minute or per-person, demanding several times more — sometimes stopping in a quiet spot to pressure you.

Comment l'éviter : Agree on the TOTAL price in writing (or typed in a translation app) before getting in, or skip rickshaws entirely and explore on foot or by rental bike.

Si vous êtes ciblé : Leave the originally agreed cash on the seat and calmly walk away rather than arguing. If blocked or threatened, call 110.

Comment ça marche : People dressed to resemble transit staff direct you to an unofficial coach advertised as a "special" or "VIP" shuttle. It charges inflated fares, adds unscheduled shopping stops at jade/silk/cloisonné shops, and may drop you at a lesser section of the site than advertised.

Comment l'éviter : Use the official public bus (e.g. Bus 877 from Deshengmen for Badaling) or book tickets through an authorized platform. Ignore anyone who approaches you before you reach the official ticket counter.

Si vous êtes ciblé : If already on a shopping-detour tour, you're not obligated to buy anything — decline firmly and repeatedly; report the operator via 12301 afterward.

Comment ça marche : A stranger asks you to scan a QR code for a "survey," a "free gift," or "Wi-Fi access." The code opens a phishing page or an unauthorized payment request.

Comment l'éviter : Never scan a QR code handed to you by a stranger. Only scan codes at legitimate businesses when you're actually paying for something you chose.

Si vous êtes ciblé : If you scanned something suspicious and entered payment info, immediately open Alipay/WeChat Pay security settings to check for unauthorized transactions, and call 96110.

Comment ça marche : When you pay with a 100 RMB note, the vendor swaps it under the counter for a fake bill and claims your note was counterfeit — you lose the real note and get handed a fake one back.

Comment l'éviter : Pay with Alipay or WeChat Pay QR codes wherever possible; digital payment is fully immune to this scam and is now the overwhelming norm in China anyway.

Si vous êtes ciblé : If you must pay cash, examine notes closely before handing them over and count change in front of the vendor.

Perspective : les crimes violents contre les étrangers sont rares en Chine. Le risque réel est un surtaxe ou une arnaque de confiance dans un lieu touristique bondé — ennuyeux, mais récupérable. Téléchargez l'application officielle « Centre national de lutte contre les arnaques » (国家反诈中心) pour des alertes en temps réel sur les arnaques.

Official referencesChina State Council guideNational Immigration AdministrationCore procedures reviewed September 2026. Confirm embassy numbers before travel.