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Emergency help · China

Get the right help, without the guesswork.

Choose what happened and act quickly. Core numbers work nationwide; language support varies by city.

Choose an emergency number
01

Nombor Hotline Bantuan & Kecemasan di China

China membezakan kecemasan mengikut perkhidmatan — tiada nombor 911/112 tunggal. Jika ragu, panggil 110; operator boleh mengarahkan anda.

When calling, give these three things first:1 · Exact location2 · What happened3 · Your callback number
24/7 · free · English support inconsistent outside major cities 报警电话

Police

Bàojǐng Diànhuà

Jenayah, pencurian, perselisihan, atau apa-apa yang memerlukan penguatkuasaan undang-undang. Jika anda tidak pasti nombor mana yang perlu dipanggil, panggil nombor ini — pengendali boleh mengarahkan anda.

110

📞 Panggil 110 Sekarang
24/7 · free 医疗急救

Medical Ambulance

Yīliáo Jíjiù

For medical emergencies requiring hospital dispatch. State your location clearly — a translation app or help from a bystander matters here.

120

📞 Panggil 120 Sekarang
24/7 · free 火警电话

Ketenteraan Api

Huǒjǐng Diànhuà

Fire, gas leaks, or structural rescue. Use stairs, never the elevator, during a building fire.

119

📞 Panggil 119 Sekarang
24/7 · free 交通事故报警

Traffic Accident Police

Jiāotōng Shìgù Bàojǐng

For any road traffic accident, as a driver, passenger, or pedestrian. Don't move vehicles before police arrive unless they're blocking traffic.

122

📞 Panggil 122 Sekarang
Varies by city (often 9AM–5PM weekdays) 国家反诈中心

National Anti-Fraud Hotline

Guójiā Fǎnzhà Zhōngxīn

For suspicious calls, digital/QR-code scams, or phishing attempts. Not for active emergencies — call 110 first, then 96110 to follow up. Some cities only staff it during business hours.

96110

📞 Panggil 96110 Sekarang
Waktu perniagaan, berbeza mengikut bandar 全国12315平台

Consumer Complaint Platform

Quánguó Yīèrsānyīwǔ Píngtái

Overcharging, refused refunds, fake goods, or any consumer dispute with a business (run by the State Administration for Market Regulation).

12315

📞 Panggil 12315 Sekarang
8:00 AM – 10:00 PM 全国旅游投诉热线

National Tourism Complaint Hotline

Quánguó Lǚyóu Tóusù Rèxiàn

Tourist-specific disputes: travel agencies, hotels, tour guides, and forced-shopping tour scams.

12301

📞 Panggil 12301 Sekarang
24/7 in most cities 政务服务便民热线

Government Public Service Line

Zhèngwù Fúwù Biànmín Rèxiàn

Non-emergency government hotline. Operators route you to whichever local department can actually help — useful when you're not sure who to call.

12345

📞 Panggil 12345 Sekarang
24/7 immigration policy service 移民管理服务平台

National Immigration Service

Yímín Guǎnlǐ Fúwù Píngtái

Official National Immigration Administration service for entry, exit, visa, stay, and lost-document procedure questions. This is guidance, not emergency dispatch.

12367

📞 Panggil 12367 Sekarang
02

Apa yang Perlu Anda Katakan Semasa Menelefon

Pemanggil menjawab dalam Mandarin — sokongan Bahasa Inggeris tidak konsisten di luar pusat panggilan bandar besar. Langkah yang paling berguna dalam kecemasan sebenar adalah mendapatkan seseorang setempat untuk membuat panggilan untuk anda. Jika anda harus menelpon sendiri, mulailah dengan lokasi anda, kemudian situasi anda:

Saya memerlukan bantuan / kecemasan我需要帮助 (Wǒ xūyào bāngzhù)
Saya berada di / lokasi saya ialah我在这里 (Wǒ zài zhèlǐ) — kemudian tunjukkan alamat tersebut pada aplikasi peta anda
Seseorang cedera有人受伤了 (Yǒurén shòushāng le)
Sila hubungi polis请报警 (Qǐng bàojǐng)

Tip: Pengucapan orang Cina membaca digit "1" dalam nombor telefon sebagai "yāo", bukan "yī" — jadi 110 dibaca "yāo-yāo-líng".

Protokol Langkah demi Langkah

Kehilangan Pasport Anda di China?

Jangan panik! Ikuti prosedur 4 langkah rasmi untuk mendapatkan laporan kehilangan polis, dokumen perjalanan darurat, dan visa keluar anda.

🏛 Duta Besar Negara Anda di Beijing

Penting: Nombor hotlin China "12308" adalah garisan Kementerian Luar Negeri untuk warganegara China di luar negara — ia bukan untuk pelancong asing di dalam China. Untuk bantuan konsul negara anda (kehilangan pasport, ditahan, hospitalisasi), hubungi kedutaan atau pejabat konsul negara anda secara langsung.

Nombor penukar kedutaan Beijing ditunjukkan — kebanyakkannya mempunyai penghantaran kecemasan selepas waktu. Jika negara anda tidak disenaraikan, atau anda pergi ke bandar yang mempunyai konsul sendiri? Pastikan nombor semasa di laman rasmi kedutaan anda sebelum perjalanan.

⚠️ Penipuan Pelancong Biasa & Cara Mengelakkannya

Cara berfungsi: A friendly, English-speaking young "student" strikes up conversation on a tourist street, wanting to practice English or invite you to a "traditional" tea ceremony or art exhibition. They lead you to a hidden tea house or bar, order an expensive tasting flight, and present a forced bill for several thousand RMB (often 2,000–10,000 RMB), sometimes with someone blocking the door.

Cara mengelak: Politely decline unsolicited invitations from strangers who approach YOU on the street — genuine locals rarely do this. If you want a real tea ceremony, book one independently through your hotel.

Jika menjadi sasaran: Demand an itemized receipt, don't hand over your card, and say "call the police" (报警 bàojǐng) or dial 110 visibly — operators often back down once police are mentioned. Chinese police take this scam seriously and frequently force refunds.

Cara berfungsi: Someone in the arrival hall (sometimes dressed to look official) asks "Taxi? Where you go?", bypassing the official taxi queue and leading you to an unmarked private car that charges 3–5x the meter rate, or won't open the trunk until you pay extra.

Cara mengelak: Always follow the official "Taxi Queue" (出租车) signage, or order a car through Didi inside Alipay/WeChat before you even reach the exit. Never follow anyone who approaches you first.

Jika menjadi sasaran: Refuse to get in. If you're already inside and being overcharged, photograph the license plate and refuse to pay in cash before calling 110.

Cara berfungsi: Someone in robes approaches, presses a "blessed" charm or bracelet into your hand, then demands a "donation" — often insisting on a specific, inflated amount once you're holding it.

Cara mengelak: Genuine monks don't solicit donations from tourists on the street. Don't accept anything handed to you; if something is pressed into your hand, put it down and walk away without engaging.

Jika menjadi sasaran: You're not obligated to pay for anything you didn't ask for. Say "不要" (bù yào — "don't want") firmly and keep moving; if someone becomes aggressive, head toward a shop or security guard.

Cara berfungsi: Pemandu menawarkan harga murah (contoh: ¥20–50) untuk perjalanan atau "lawatan hutong," kemudian mengaku bahawa harga itu adalah per minit atau per orang, meminta bayaran beberapa kali ganda — kadangkala berhenti di tempat yang sepi untuk menekan anda.

Cara mengelak: Agree on the TOTAL price in writing (or typed in a translation app) before getting in, or skip rickshaws entirely and explore on foot or by rental bike.

Jika menjadi sasaran: Leave the originally agreed cash on the seat and calmly walk away rather than arguing. If blocked or threatened, call 110.

Cara berfungsi: People dressed to resemble transit staff direct you to an unofficial coach advertised as a "special" or "VIP" shuttle. It charges inflated fares, adds unscheduled shopping stops at jade/silk/cloisonné shops, and may drop you at a lesser section of the site than advertised.

Cara mengelak: Use the official public bus (e.g. Bus 877 from Deshengmen for Badaling) or book tickets through an authorized platform. Ignore anyone who approaches you before you reach the official ticket counter.

Jika menjadi sasaran: If already on a shopping-detour tour, you're not obligated to buy anything — decline firmly and repeatedly; report the operator via 12301 afterward.

Cara berfungsi: A stranger asks you to scan a QR code for a "survey," a "free gift," or "Wi-Fi access." The code opens a phishing page or an unauthorized payment request.

Cara mengelak: Never scan a QR code handed to you by a stranger. Only scan codes at legitimate businesses when you're actually paying for something you chose.

Jika menjadi sasaran: If you scanned something suspicious and entered payment info, immediately open Alipay/WeChat Pay security settings to check for unauthorized transactions, and call 96110.

Cara berfungsi: When you pay with a 100 RMB note, the vendor swaps it under the counter for a fake bill and claims your note was counterfeit — you lose the real note and get handed a fake one back.

Cara mengelak: Pay with Alipay or WeChat Pay QR codes wherever possible; digital payment is fully immune to this scam and is now the overwhelming norm in China anyway.

Jika menjadi sasaran: If you must pay cash, examine notes closely before handing them over and count change in front of the vendor.

Perspektif: Jenis jenayah keganasan terhadap pelancong asing adalah jarang berlaku di China. Risiko sebenar ialah dikenakan bayaran berlebihan atau ditipu dalam kawasan pelancongan yang sibuk — menyusahkan, tetapi boleh dipulihkan. Muat turun aplikasi rasmi "Pusat Anti-Penipuan Kebangsaan" (国家反诈中心) untuk amaran penipuan secara masa nyata.

Official referencesChina State Council guideNational Immigration AdministrationCore procedures reviewed September 2026. Confirm embassy numbers before travel.