中国紧急与援助热线
中国按服务类型区分紧急电话,没有统一的911/112号码;如不确定,可拨打110,接线员会为您转接。
Police
Crime, theft, disputes, or anything requiring law enforcement. If you're not sure which number to call, call this one — operators can redirect you.
110
📞 立即拨打 110Medical Ambulance
For medical emergencies requiring hospital dispatch. State your location clearly — a translation app or help from a bystander matters here.
120
📞 立即拨打 120Fire Department
Fire, gas leaks, or structural rescue. Use stairs, never the elevator, during a building fire.
119
📞 立即拨打 119Traffic Accident Police
For any road traffic accident, as a driver, passenger, or pedestrian. Don't move vehicles before police arrive unless they're blocking traffic.
122
📞 立即拨打 122National Anti-Fraud Hotline
For suspicious calls, digital/QR-code scams, or phishing attempts. Not for active emergencies — call 110 first, then 96110 to follow up. Some cities only staff it during business hours.
96110
📞 立即拨打 96110Consumer Complaint Platform
Overcharging, refused refunds, fake goods, or any consumer dispute with a business (run by the State Administration for Market Regulation).
12315
📞 立即拨打 12315National Tourism Complaint Hotline
Tourist-specific disputes: travel agencies, hotels, tour guides, and forced-shopping tour scams.
12301
📞 立即拨打 12301Government Public Service Line
Non-emergency government hotline. Operators route you to whichever local department can actually help — useful when you're not sure who to call.
12345
📞 立即拨打 12345National Immigration Service
Official National Immigration Administration service for entry, exit, visa, stay, and lost-document procedure questions. This is guidance, not emergency dispatch.
12367
📞 立即拨打 12367拨打电话时应说些什么
接线员使用普通话接听——除主要城市呼叫中心外,英语支持不稳定。真正紧急时最有效的做法是请附近懂中文的人代为拨打;若必须亲自拨打,请先清晰说明您的位置,再说明情况:
提示:中文母语者将电话号码中的数字“1”读作“yāo”,而非“yī”——因此110读作“yāo-yāo-líng”。
🏛 您在北京的使馆
下方列出北京各使馆总机号码——多数提供非工作时间紧急转接服务。未见您所属国家,或计划前往设有总领馆的城市(如上海、广州、成都)?请务必在出行前访问您使馆官网确认最新联系电话。
⚠️ 常见游客骗局及防范方法
运作方式: A friendly, English-speaking young "student" strikes up conversation on a tourist street, wanting to practice English or invite you to a "traditional" tea ceremony or art exhibition. They lead you to a hidden tea house or bar, order an expensive tasting flight, and present a forced bill for several thousand RMB (often 2,000–10,000 RMB), sometimes with someone blocking the door.
如何避免: Politely decline unsolicited invitations from strangers who approach YOU on the street — genuine locals rarely do this. If you want a real tea ceremony, book one independently through your hotel.
如已遭遇: Demand an itemized receipt, don't hand over your card, and say "call the police" (报警 bàojǐng) or dial 110 visibly — operators often back down once police are mentioned. Chinese police take this scam seriously and frequently force refunds.
运作方式: Someone in the arrival hall (sometimes dressed to look official) asks "Taxi? Where you go?", bypassing the official taxi queue and leading you to an unmarked private car that charges 3–5x the meter rate, or won't open the trunk until you pay extra.
如何避免: Always follow the official "Taxi Queue" (出租车) signage, or order a car through Didi inside Alipay/WeChat before you even reach the exit. Never follow anyone who approaches you first.
如已遭遇: Refuse to get in. If you're already inside and being overcharged, photograph the license plate and refuse to pay in cash before calling 110.
运作方式: Someone in robes approaches, presses a "blessed" charm or bracelet into your hand, then demands a "donation" — often insisting on a specific, inflated amount once you're holding it.
如何避免: Genuine monks don't solicit donations from tourists on the street. Don't accept anything handed to you; if something is pressed into your hand, put it down and walk away without engaging.
如已遭遇: You're not obligated to pay for anything you didn't ask for. Say "不要" (bù yào — "don't want") firmly and keep moving; if someone becomes aggressive, head toward a shop or security guard.
运作方式: A driver quotes a cheap price (e.g. ¥20–50) for a ride or "hutong tour," then afterward claims the price was per-minute or per-person, demanding several times more — sometimes stopping in a quiet spot to pressure you.
如何避免: Agree on the TOTAL price in writing (or typed in a translation app) before getting in, or skip rickshaws entirely and explore on foot or by rental bike.
如已遭遇: Leave the originally agreed cash on the seat and calmly walk away rather than arguing. If blocked or threatened, call 110.
运作方式: People dressed to resemble transit staff direct you to an unofficial coach advertised as a "special" or "VIP" shuttle. It charges inflated fares, adds unscheduled shopping stops at jade/silk/cloisonné shops, and may drop you at a lesser section of the site than advertised.
如何避免: Use the official public bus (e.g. Bus 877 from Deshengmen for Badaling) or book tickets through an authorized platform. Ignore anyone who approaches you before you reach the official ticket counter.
如已遭遇: If already on a shopping-detour tour, you're not obligated to buy anything — decline firmly and repeatedly; report the operator via 12301 afterward.
运作方式: A stranger asks you to scan a QR code for a "survey," a "free gift," or "Wi-Fi access." The code opens a phishing page or an unauthorized payment request.
如何避免: Never scan a QR code handed to you by a stranger. Only scan codes at legitimate businesses when you're actually paying for something you chose.
如已遭遇: If you scanned something suspicious and entered payment info, immediately open Alipay/WeChat Pay security settings to check for unauthorized transactions, and call 96110.
运作方式: When you pay with a 100 RMB note, the vendor swaps it under the counter for a fake bill and claims your note was counterfeit — you lose the real note and get handed a fake one back.
如何避免: Pay with Alipay or WeChat Pay QR codes wherever possible; digital payment is fully immune to this scam and is now the overwhelming norm in China anyway.
如已遭遇: If you must pay cash, examine notes closely before handing them over and count change in front of the vendor.
须知:针对外国游客的暴力犯罪在中国极为罕见。实际风险多为热门旅游区的宰客或骗局——虽令人困扰,但通常可挽回损失。请下载官方‘国家反诈中心’App,获取实时诈骗预警。