ONLINE-SHOPPING GUíA PASO A PASO

JD.com es una plataforma de compras en lu00ednea que ofrece diversos productos y un servicio de entrega ru00e1pida.

Easy ⏱ 6 min read

🎬 Demostración en video HD Tutorial

📦 Shopping Guide

JD.com: China’s Premier E-Commerce Platform for Authentic Products & Fast Delivery

Official Step-by-Step Illustrated Guide with Screenshots and Multi-Language PDFs

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📱 Official App Downloads

🍎 iOS App Store 🤖 Android 💻 Web Version

✨ Overview & Essential Brief: JD.com is a famous comprehensive e-commerce shopping app well-known for authentic products and fast logistics in China. It covers electronics, home appliances, daily necessities, fresh food, clothing and imported goods of all kinds. Its core advantages lie in self-operated warehouses and same-day or next-day home delivery across most major Chinese cities. The app supports partial English display and international credit card payment for overseas residents. Detailed product parameters and real buyer reviews help customers make shopping decisions easily. Various flash sales and limited discount activities are launched regularly to cut purchase costs. Different from many other shopping platforms, JD strictly controls commodity quality to reduce counterfeit risks. For foreigners living in China, it satisfies all-round daily shopping demands from small groceries to large home appliances efficiently.

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Key Feature: JD.com is known for its authentic products and lightning-fast delivery — often same-day or next-day across major Chinese cities. Supports international credit cards and partial English interface.

📘 (1) Download and Registration

Download & Install JD.com

Search for “JD” or “京东” in the app store, click download to install.

📸 Download Screenshots (Click to Enlarge)

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Registration Process

Open the JD APP, click “Register Now” to enter the registration interface. Enter your phone number, click to agree to the relevant agreements, obtain the verification code for that phone number, enter the verification code you received, and complete registration.

📸 Registration Screenshots

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📸 Verification & Login

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Pro Tip: After registration, go to Account Settings to complete your profile. If you are not a resident of Mainland China, you can use a foreign passport for verification.

Account & Security Settings

Click the settings in the top right corner, go to Account and Security. If you are not a resident of Mainland China, click here, choose a foreign passport, fill in your nationality, name, passport number, etc.

📸 Account Settings Screenshots

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Agree and confirm, and you can enter the homepage to start shopping.

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Important Notice: For international users, completing identity verification with your passport is essential for accessing certain payment methods and shipping options.

🔍 (2) Core Functions – Product Search and Browsing

Search & Filter Products

Use the top search bar on the homepage. Enter product name or keywords (supports both English and Chinese).

📸 Search Screenshots

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Supports sorting by “Comprehensive”, “Sales”, “Price”, “Rating”. Detailed filtering is available.

📸 Filtering Screenshots

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Supports filtering by price range, brand, specifications (such as phone memory, clothing size), positive review rate, and delivery method (JD Logistics / Standard Express) to accurately find desired products.

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Pro Tip: Use the “JD Logistics” filter to ensure your items are shipped from JD’s own warehouses for the fastest delivery — often same-day or next-day.

🛒 (2) Core Functions – Product Details and Ordering

Place an Order

Click on the product to enter the detail page. Click ‘Buy Now’ to select specific parameters.

📸 Product Details Screenshots

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📸 Specifications & Checkout

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Choose the product specifications (such as color, size, memory capacity) and purchase quantity. After confirming the product according to your needs, click ‘Confirm’. After selecting the confirmed address, click ‘Submit Order’ to make the purchase.

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Payment Tip: JD.com supports international credit cards (Visa, Mastercard) and Alipay. Look for the “International Card” payment option at checkout.

📦 (2) Core Functions – Order Tracking

Track Your Order

Enter the ‘My’ homepage. Click on ‘Pending Receipt’ to view order status.

📸 Order Tracking Screenshots

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Click on ‘Complete Logistics’ to see information (courier company, tracking number, real-time location). JD Logistics orders support real-time tracking of logistics, with estimated delivery time accurate to the hour. You can set logistics reminders (shipping, delivery notifications) to avoid missing the receipt of goods.

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Pro Tip: JD Logistics offers one of the fastest delivery services in China. Many orders placed before noon arrive the same day!

🔄 (2) Core Functions – After-Sales and Returns & Exchanges

Returns & Exchanges

After receiving the product, if there are quality issues, specification mismatches, damage, etc., you can choose after-sales service in “Order Details – Apply for After-sales”.

📸 After-Sales Screenshots

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After entering, select Refund/After-sales. Type (Return, Exchange, Repair, Refund), fill in the reason and upload proof (pictures), then submit the application. After confirming that everything is correct, click Next.

Review and Processing: After customer service approval, a return address will be generated or an exchange arranged. When returning goods, send the product back as prompted, and after the merchant receives and confirms it, the payment will be refunded (original payment method).

After-sales Guarantee: Supports “7-day no reason return” (excluding some products, such as food and intimate clothing), “15-day quality issue exchange”. JD self-operated products respond faster to after-sales service, and some support home pickup without the need to send them back yourself.

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Return Tip: JD self-operated products offer the best after-sales experience with fast processing and free return pickup. Always check if the item is “JD Self-operated” before purchasing for peace of mind.

✅ Quick Summary

Why Choose JD.com?

✅ Authentic Products: Strict quality control to reduce counterfeit risks.

✅ Fast Delivery: Same-day or next-day delivery across most major cities.

✅ International Payments: Supports Visa and Mastercard.

✅ Partial English UI: Helps international users navigate easily.

✅ Self-Operated Warehouses: Reliable inventory and shipping.

✅ Easy Returns: 7-day no-reason returns, home pickup available.

✅ Wide Selection: Electronics, home appliances, groceries, and more.

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Important Notice: For international credit card payments, ensure your card has overseas transaction capabilities enabled. Contact your bank if you experience payment issues.

📥 Download Complete PDF Manual

Multi-Language • Offline Printable • All Screenshots Included

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