Refund Policy

Last updated: [insert date when you publish this page]

Core ICHINGO guides, tools and Trip Mode are free to use and require no payment. This policy applies only if and when you purchase a paid add-on, subscription, or premium feature through ICHINGO directly.

This Refund Policy explains how refunds are handled for any paid feature offered by ICHINGO, operated by ShenZhen YiLiYaSe International Co.. It does not cover purchases made through third-party services we link to (such as Trip.com bookings, Airalo eSIMs, or hotel reservations) — those are governed entirely by that provider’s own refund policy, since ICHINGO does not process or hold funds for third-party transactions.

1. Eligibility for a Refund

If you purchase a paid ICHINGO subscription or feature and are not satisfied, you may request a full refund within 7 days of the original purchase date, provided the paid feature has not been substantially used (e.g. a one-time-use tool has not already been redeemed).

2. Non-Refundable Situations

Requests made more than 7 days after purchase
Paid features that have been substantially used or consumed
Purchases made through a third-party app store (Apple App Store, Google Play) — these are refunded through that store’s own policy, not directly by ICHINGO
Any third-party purchase (bookings, eSIMs, tickets) made via a link from our site — refund that directly with the provider

3. How to Request a Refund

Email support@ichingo.app with the subject line “Refund Request,” including the email address on your account and the approximate purchase date. We aim to respond within 2 business days.

4. Processing Time

Approved refunds are processed within 5–10 business days and returned to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

5. Subscription Cancellations

You can cancel an active subscription at any time from your account settings, or by emailing us. Cancelling stops future billing but does not automatically trigger a refund for the current billing period unless it falls within the 7-day window in Section 1.

6. Changes to This Policy

We may update this Refund Policy as our paid features evolve. Material changes will be reflected by an updated “Last updated” date at the top of this page.

7. Contact Us

Questions about a charge or a refund? Email support@ichingo.app or visit our Contact page.

Note: this policy is written as a ready-to-use template assuming a simple subscription model. If your pricing structure ends up different (one-time purchases, credits, etc.), adjust Sections 1–3 to match before publishing.